FAQs and Terms and conditions

FREQUENTLY ASKED QUESTIONS

TERMS AND CONDITIONS

What sort of clients do you work with?

I usually work with small businesses, entrepreneurs and artists but mostly I work with anyone who either needs to establish a presence online or who has an existing site that needs to be redesigned.

I’m also available as a contract web designer.

What is WordPress?

WordPress is the platform I use as a content management system when building a website. Now you might be wondering what a content management system is...a content management system is software that is used to manage and create digital content. In essence, WordPress allows you to add, edit, and delete content (images, text, video, documents, etc.) efficiently.

WordPress has this to say about itself: "WordPress started as just a blogging system, but has evolved to be used as full content management system and so much more through the thousands of plugins and widgets and themes, WordPress is limited only by your imagination."

To learn more about WordPress you can visit their site.

Can I have a logo designed without web design services?

Yes, of course. Just get in touch with me to discuss your project.

How long does it take to have a website built?

The reality is that it would only take me a week to build most websites assuming I had ALL of the content, images, videos, etc. at the beginning of the project and nothing else on my schedule. That, however, is exceedingly rare.

Most smaller websites will usually take between 4 to 6 weeks. It can take half that amount of time if all content is provided at the beginning of the project.

Larger sites and e-commerce websites usually take between 6-10 weeks. Again, they do go much faster if content is provided up front.

 

Do you do copywriting?

I’m not much of a copywriter myself but I can put you in contact with an excellent professional copywriter.

Where are you located?

At 13 Sandringham Road in Kingsland, Auckland conveniently located near the train station and two major bus routes (New North Road and Sandringham Road).

How much does a website cost?

Design pricing varies depending upon the complexity and individual elements of each project. In order to give you a detailed estimate tailored to your project requirements I recommend that you get in touch with me. Once we discuss your project I'll be able to provide you with a better idea of the total cost.

What are your payment terms?

Invoices are generated weekly and payments are expected within 7 days. For emergency web design services where the project will last less than one week, full payment is requested before the project begins.

What type of payment do you accept?

Direct debit or cash. Payment by credit card or cheque can be arranged however an additional fee for processing charges will be added to the invoice total.

Karebou requests that all invoices be settled within 7 days of the invoice date, unless a credit account has been established.

Karebou will invoice on a weekly basis for projects that run longer than one week, unless a credit account has been established.

All invoices are emailed only – the client bears the responsibility to regularly check their email.

Overdue invoices will call an immediate cease to ongoing works

If an account reaches 30 days from the time of its receipt, a 20% fee of the total monies owing at 30 days will be incurred for administration charges.

Karebou accepts direct deposit for payments. Credit cards are accepted on request through Paypal but will incur additional processing fees.

Speculative Works shall remain the property of Karen Rubado unless the client agrees to proceed with utilising the work and pays in full for such work, in which case Karen Rubado assigns to the client all rights including copyright these Speculative Works with effect from the date payment for such works is received in full by Karen Rubado. No use of Speculative Works or any idea obtained from such work shall be used by the client unless paid for in full or the express written agreement from Karen Rubado is obtained. Speculative Works shall remain the property of Karen Rubado unless the client agrees to proceed with utilising the work and pays in full for such work, in which case Karen Rubado assigns to the client all rights including copyright these Speculative Works with effect from the date payment for such works is received in full by Karen Rubado. No use of Speculative Works or any idea obtained from such work shall be used by the client unless paid for in full or the express written agreement from Karen Rubado is obtained.

KIND WORDS

"I had been investigating getting a website for about a year and met with several designers and did heaps of research before choosing Karen. To put myself in someone else’s hands was hard for me, but Karen made the process so easy, by really listening to me and understanding what I was trying to achieve and then expressing it in the design. I think Karen has a special and rare combination of design and technical ability that enabled her to create a site for me that is not only beautiful, but highly functional and ultimately a website that is an extension and expression of me. My website is everything I had hoped for an more and I can’t recommend Karen more highly.
Morna Haist

"Karen did a fabulous job designing a brand new web site for my company. She knows what style fits what company; and she understands the practical side of the site's functionality. She created a site which would maximize my hits. She showed me how to manage some things myself (eg. uploading photos to my website, uploading blog postings) and how to manage/label these things to increase hits. She is thorough and meets her deadlines, and her fees are very reasonable considering her incredible skill. I happily recommend her."
Marla Compton

“I am very pleased to have worked with Karebou for the creation of my website. Karen was very friendly and she was able to translate my reactive expectations and give my website a faithful image of my business"
Jean-Pierre Romeas

“After a long and painful period of working with three other web designers who could not understand what we needed, we finally found Karen for our new website. It all became easy and spot on! As we have very deep content, an online shop, a forum, a travel booking section and editorial content, it was a challenge to make all that work in one design. Karen provided a sharp, modern and slick interface while providing space for all features and navigation. Why is she better to work with? She’s not a geek, she doesn’t sell bells and whistles and she is not trying to impress the customer with ultimate toys. She creates a design that works and that people really like.”
Sebastien Michel

“It has been such a pleasure to have Karen design and develop my website. Karen has listened to what I wanted from day one and given me ideas with her outstanding design skills. The attention to detail and unique design gives my website an edge over my competitors. I was always consulted throughout the whole design and development process and kept up to date on how things were coming along. The end result has been amazing! Since my website has been live, the positive feedback and sales generated has been unbelievable. I cannot congratulate Karen enough on such an awesome website.”
James Hind

"The moment I saw Karen’s website, I knew she was the designer for me. The clarity, colours and fun of her site were so refreshing and inspiring. I could see she was a talented artist and I knew she would help me create an object of beauty, which she has. During the project I was able to relax knowing Karen was hearing what I wanted (very important) and that she would enhance my own ideas with her talent. I was able to fill in my own pages as the building took place, and much to my relief this is a very simple and quick process, which Karen has coached me through. My site is now live and getting great feedback. I myself tend to browse through the pages frequently and I love it. I am completely happy with it. So if you are looking for a designer with refreshing artistic talent look no further."
Lisa Houghton

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